Found 8 jobs on 1 pages

11 Apr
Senior Product Specialist
Location: Colombo, Western
Salary: N/A

Purple. Join IFS. Job Description CE, short for Customer Engagement, is an omni-channel call center product that can... be used to provide faster, smarter customer service. By combining an omni-channel contact center with CRM in a single...

11 Apr
Senior Product Specialist
Location: Colombo, Western
Salary: N/A

Purple. Join IFS. Job Description CE, short for Customer Engagement, is an omni-channel call center product that can... be used to provide faster, smarter customer service. By combining an omni-channel contact center with CRM in a single...

05 Apr
Vicidial Manager
Location: Sri Lanka
Salary: N/A

Job Responsibilities: Manage, configure, and maintain the Vicidial system to ensure optimal performance. Monitor call center metrics... Administrator/Manager in a call center environment. Strong knowledge of VoIP protocols. Experience with campaign setup, lead...

27 Mar
Workforce Management Real Time Analyst
Location: Colombo, Western
Salary: N/A

-time adherence to schedules & Not Ready Code usage for call center associates. Initiate escalation procedures when KPI... thresholds are exceeded. Manage associate call-in line and update schedules to reflect accurate intraday projections. Recommend...

20 Mar
Telecommunication Support Executive
Location: Colombo, Western
Salary: N/A

services, products and troubleshoot internet issues. This is a mid-volume call center position. Key Responsibilities The... and suggestions for recording call/email notes in the appropriate CRM, tools or tracking systems. Attend regular 1:1 coaching session...

08 Mar
Service Desk Analyst - Unified Support
Location: Colombo, Western
Salary: N/A

all case escalation requests made via phone, email and the IFS Service Center Customer bridge call initiation... requested via phone, email and the IFS Service Center. The ideal candidate is a clear and concise communicator, problem solver...

26 Feb
Service Desk Analyst - Unified Support
Location: Colombo, Western
Salary: N/A

all case escalation requests made via phone, email and the IFS Service Center Customer bridge call initiation... requested via phone, email and the IFS Service Center. The ideal candidate is a clear and concise communicator, problem solver...

19 Feb
Real Time Analyst
Location: Colombo, Western
Salary: N/A

-time adherence to schedules & Not Ready Code usage for call center associates. Initiate escalation procedures when KPI... thresholds are exceeded. Manage associate call-in line and update schedules to reflect accurate intraday projections. Recommend...

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