Primary Duties & responsibilities include but not limited to: Identifying customers’ needs, clarify information, research every issue and providing solutions Answering phones from customers professionally and responding to customer inquir...
Purpose and Scope of the Job: The CallCenter Quality Assurance officer for service support is responsible... performing Quality Assurance in a callcenter environment preferred. Licensure: Not Applicable Language: Proficiency in...
Purpose and Scope of the Job: Under the direct supervision, the callcenter agent answers phone calls, takes... or follow-up and return call Route all calls to and from the callcenter. Routinely checks the queue to monitor calls holding...
by taking the extra mile. Back up all the call history details by effectively utilizing the company's callcenter database.... Offer optimum call support service by initiating conversations in a respectful and welcoming tone....
, or similar. Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification. Experience in callcenter.... Experience in call centers systems (WebRTC telephony, SIP Truck, DID, Queues, Wrap-Up Codes, Scheduling, Call Routing, IVR Flow...
in both English and Arabic languages. Knowledge and experience of customer service practices and callCenter processes... within Ooredoo and direct from customers. Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk...
in both English and Arabic languages. Knowledge and experience of customer service practices and callCenter processes... within Ooredoo and direct from customers. Receive Trouble Ticket requests through the Call Centre, through the F2F Help Desk...
history details by effectively utilizing the company's callcenter database.... into a consumer. Take the initiative to build fruitful connections through fluent and engaging communication. Back up all the call...
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