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for refunds and clawbacks, handle Internal Response Time (IRT) L2, and manage second-level escalation from BPO for critical... to the team lead. You will provide support to BPO agents and other department campaigns. You will meet and maintain... Apply Now

. You will collaborate with BPO and Quality Assurance (QA) teams, enhancing team performance. You will oversee BPO operations, ensuring... collaboration and performance. You will handle 2nd level escalations from BPO, providing resolutions and support. You will improve... Apply Now

and act as the Lead Trainer. Train new rollouts to BPO Trainer and Agents, and conduct training for new GS team members... and provide refresher training sessions. Collaborate with BPO QA (Quality Assurance) to improve support quality. Gather feedback... Apply Now