and Responsibilities Responsible for ensuring that all requests, and incidents are resolved within SLA and to ITIL standards via effective... 2nd line support and systems management Identify, diagnose, and resolve problems within SLA and ITIL Design, Implement...
, sharing knowledge, and contributing to team goals. Familiarity with IT service management frameworks, such as ITIL...+ years of experience in an IT environment supporting enterprise organization. IT certifications preferred: ITIL Foundation...
CIMS practice and its managed services projects. requires a deep understanding of ITSM principles, ITIL frameworks... and its managed services projects. deep understanding of ITSM principles, ITIL frameworks, and related ISO 20000 standard, coupled...
journey to date will include Bachelor's degree in a related field of work and and 5 years of relevant experience. ITIL, MCSE... an ITIL framework and achieving an ITIL V3 Foundation Certificate Exposure to Dell PC based hardware Proven experience...
with IT service management frameworks, such as ITIL, and experience using ITSM tools for incident, problem, and change... enterprise organization. IT certifications preferred: ITIL Foundation, CompTIA A+,CompTIA Network+, Cisco Certified Network...
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