on daily operations. § 礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。 Handles guest enquiries in a courteous and efficient manner... and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests. § 与客...
to housekeeping coordinator and/ or Front Office employees. 对客房进行最后的检查并迅速、准确地向客房部文员及/或前台员工发出房态报告。 Carries out all Outlets...及控制所有清洁用品和设备。 Ensures bathroom supplies being replenished as per the Departmental Operations Manual requirements. 确保...
友好问候客人,对于酒店内客人要称呼姓名。 Attend daily briefings conducted by the Assistant Front Office Manager/Guest Service Manager at the... and external guests. 始终努力达到和超越外部和内部客人的期望。 Demonstrate comprehensive knowledge of Front Office procedures and computer system...
其它上级领导布置的工作。 2. REQUIRED QUALIFICATIONS 资格 Required Skills - 技能要求 Must be familiar with Front Officeoperations 必须... of room status systems. 与客房部密切合作留意客人的房态,适当操作房态系统。 Reconciles room status report of Housekeeping with that of Front Office...
领导员工坚持工作 · Provide required daily reports for Front Office Manager, Director of Operations and related departments for review. 每日...· Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communication...
company/Head Office/Owner's Office on behalf of the Senior Vice President, Operations & Area GM, South China Region..., as well as the Executive Office; 5.Performs other administrative duties as required by the Senior Vice President, Operations & Area...
1.Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times...; 2.Ensures that all Front Office associates are aware of current promotions, policies and other important information; 3...
situations in accordance with the hotel requires the hotel operations. 7. 积极跟进VIP和长住客人迎接,入住及退房等相关服务。 Actively follow up the...厅部密切合作确保任何时间内正确的房态。 Close cooperation with the front office to ensure that any time the right room. 14. 确保所分配的区域的高度清洁。 Ensure that the height...
according to the Standards set in the Departmental Operations Manual. 根据部门运营手册的标准处理所有抵、离店记录。 Adheres to pre-set availability...对酒店产品和当地情况的高度了解。 Maintains and updates guest history and marketing database as laid down in Front office procedures. 按照...
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