using ITIL/ITSM principles. Provide Tier 1/2 IT support for a variety of standard end-user technologies and peripherals... technologies (e.g. O365, G Suite, Atlassian, Zoom, and Slack). Knowledge of the ITIL/ITSM framework for Incident Management...
of ITIL processes and procedures; Organize regular Risk assessment and coordinate preparation of regular and ad-hoc calls.... 2+ years of experience. Knowledge and expertise in ITIL processes and disaster recovery processes. Knowledge of rules...
General ICT industry understanding (must). Awareness and understanding of process framework(s) – ITIL Foundation/ITIL...) (must). ITIL Foundation (desirable). Hours/Travel/Shift: 24/7 shifts...
(must). Awareness and understanding of process framework(s) – ITIL Foundation/ITIL Operations (desirable). Essential Criteria...) (must). CCENT knowledge, Network+ or equivalent (complete or in-progress) (must). ITIL Foundation (desirable). Hours/Travel...
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