to investigate and resolve complex issues/problems and communicate to engineers and customer Participate/Drive ITIL best practices... of maintenances), based on ITIL based practices Familiarity with ServiceNow hands-on experience #LI-Hybrid Additional Skills...
Participate/Drive ITIL based change management, problem management, incident management Develop and grow assigned customer... environment System Administrator experience Advanced ITIL Process Knowledge Fluent in written and verbal English...
effectively with Technical and Non-Technical stakeholders Participate/Drive ITIL based change management, problem management... Around 3 years experience in a customer support environment System Administrator experience Advanced ITIL Process...
to investigate and resolve complex issues/problems and communicate to engineers and customer Participate/Drive ITIL best practices... large and complex environments (Major incident management, Coordination and rollout of maintenances), based on ITIL based...
and communicate to engineers and customer Participate/Drive ITIL best practices and active continual improvement... incident management, Coordination and rollout of maintenances), based on ITIL based practices Familiarity with ServiceNow...
, our ideal candidate is one who possesses solid experience of ITIL process knowledge, underpinned by at least 5 years... field. Stellar communication skills - precise, based on facts. ITIL knowledge & experience in Incident Management...
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