are met and maintained Perform on-going performance tuning and resource optimization as required. Apply ITIL methodology to the role... or Dutch) a distinct advantage Understand about ITIL or similar methodology is an advantage Industry certifications (CCNA-RS...
, and a deep understanding of ITIL best practices. You are expected to "own it," coordinating all aspects of these tools... of the underlying platforms of Zendesk and/or Jira Strong understanding of business processes, particularly ITIL...
(must). Awareness and understanding of process framework(s) – ITIL Foundation/ITIL Operations (must). Essential Criteria: Technical...+ or equivalent (complete or in-progress) (desirable). ITIL Foundation/Intermediate (desirable). Hours/Travel/Shift: 8 x hour...
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