agreed KPIs. Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests... is a plus. Desirable Knowledge of EU Institutions (health policy is a plus). Knowledge of/or experience in ITIL environment...
(centre de service, infrastructure, sécurité des systèmes IT, ). Roles Confirmed IT Incident Manager (ITIL) Most recent... Most recent experience More than 3 years ago Helpdesk Confirmed Most recent experience More than 3 years ago ITIL Confirmed...
. Experience in leading small teams. Services and Technology Professional Certification (e.g. ITIL, CCIE, SRA, JNCIE, or Devnet... in maintaining knowledge of advances in Information Technology Knowledge and experience in applying ITIL, COBIT and eTOM principles...
under ITIL framework; A thorough knowledge of English, both written and spoken; 2) Desirable qualifications: A good working... level of French (spoken); ITIL v4 certification; Service Desk Analyst certification; Relevant previous experience...
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